Terms of Service
Welcome to Eco Relay. By accessing or using our website, services, and related platforms (collectively, the “Services”), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our Services.
1. Introduction
Eco Relay provides waste management, recycling, and disposal solutions for residential, commercial, and industrial clients. These Terms govern your access to and use of our website (www.myecorelay.com) and all related services offered by Eco Relay.
By using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.
2. Eligibility
To use our Services, you must be at least 18 years old or have the consent of a parent or guardian. By using the site, you confirm that you meet this requirement.
3. Services Provided
Eco Relay offers:
Scheduled waste pickup and transportation
Sorting, processing, and recycling of waste
Sustainable waste disposal solutions
Waste management consulting and partnership opportunities
All services are subject to availability, location coverage, and applicable local regulations.
4. User Responsibilities
By engaging our Services, you agree to:
Provide accurate and up-to-date information when booking or requesting a service
Ensure waste is properly packed and accessible for pickup
Avoid including hazardous or prohibited items unless specifically agreed upon
Comply with all applicable environmental and waste management laws
Eco Relay reserves the right to refuse service for unsafe, illegal, or non-compliant waste materials.
5. Payments and Billing
Payment terms are provided during service booking.
Fees may vary based on the type, volume, and frequency of waste collection.
All payments must be made in the currency specified at the time of booking.
Late or failed payments may result in suspension or termination of services.
6. Cancellation and Refund Policy
Customers may cancel or reschedule pickups by notifying us at least 24 hours in advance.
Refunds are processed in accordance with our internal refund policy. Eco Relay reserves the right to deduct applicable service or processing charges.
7. Intellectual Property
All website content—including text, graphics, logos, images, and layouts—is the property of Eco Relay and protected by copyright and trademark laws.
You may not copy, modify, or use any content for commercial purposes without prior written consent.
8. Limitation of Liability
Eco Relay shall not be held liable for:
Any indirect, incidental, or consequential damages arising from the use of our Services
Delays or interruptions caused by factors beyond our control, including weather, equipment failure, or third-party services
Our total liability shall not exceed the total amount paid for the service in question.
9. Data Protection and Privacy
Your privacy is important to us. Eco Relay collects and processes personal information in accordance with our Privacy Policy. By using our Services, you consent to such data collection and processing.
10. Third-Party Links
Our website may include links to third-party sites. Eco Relay is not responsible for the content, accuracy, or practices of such sites. Use of third-party websites is at your own risk.
11. Service Modifications
Eco Relay reserves the right to modify, suspend, or discontinue any part of our Services or pricing structure at any time without prior notice.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts located in Kerala.
13. Contact Information
If you have any questions about these Terms, please contact us:
📧 info@myecorelay.com
📞 +91 9000 331 528
🌐 www.myecorelay.com
