Privacy Policy
At Eco Relay, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.myecorelay.com) or use our services.
By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our Services, including:
a. Personal Information
When you interact with us—such as requesting a quote, booking a pickup, or contacting us—you may provide details like:
Full name
Email address
Phone number
Business or residential address
Payment information (where applicable)
b. Non-Personal Information
We automatically collect certain information about your device and browsing behavior, such as:
IP address
Browser type and version
Device information
Pages visited and time spent on our website
Referring website links
This information helps us analyze trends and improve website performance.
2. How We Use Your Information
Eco Relay uses collected data for the following purposes:
To process and manage service requests and bookings
To communicate updates, invoices, and support information
To personalize user experience and improve our website
To comply with legal and regulatory requirements
To send promotional or service-related communications (only if you’ve opted in)
We do not sell or rent your personal information to any third parties.
3. How We Protect Your Data
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to personal data.
However, no online platform can guarantee complete security. You share your information with us at your own risk.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
Improve site performance and functionality
Analyze traffic and user behavior
Save your preferences for future visits
You can choose to disable cookies through your browser settings, but this may affect certain website features.
5. Information Sharing and Disclosure
We may share information with:
Service providers and partners who help us operate our business (e.g., logistics, IT, or payment processors)
Legal authorities, if required by law or to protect our legal rights
Marketing or analytics providers, in aggregated or anonymized form
All third parties are required to maintain confidentiality and use information only for the intended purpose.
6. Your Rights
You have the right to:
Access and review the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data, where legally permissible
Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at info@myecorelay.com
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, information is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party websites. Eco Relay is not responsible for the privacy practices or content of these external sites. We encourage users to read their respective privacy policies before interacting with them.
9. Updates to This Policy
Eco Relay reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
Continued use of our Services after updates constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions, feedback, or concerns about this Privacy Policy, please reach out to us:
📧 Email: info@myecorelay.com
📞 Phone: +91 9000 331 528
🌐 Website: www.myecorelay.com